When my order will be shipped?

✔️We will process the order within 1-3 business days after payment.

.How long does it take to get my order?
✔️ The delivery time depends on different shipping methods. Express shipping: Within-3-7 business days. Standard shipping: Within 7-12 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

How can I modify/cancel my order?

✔️ There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped

.How much is shipping?

✔️ We Offer Free and Super.fast Shipping in USA and UK

How do I track my order?

✔️ You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
What happens if my package gets lost?
100% COMPENSATIONG FOR PACKAGE LOST !
✔️ Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses.
What forms of payment do you accept?

✔️ We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
Why are there multiple charges on my card for a single order?

✔️ When you place an order, Butoyi contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.

Can you accpet cash on delivery

✔️ We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
What information do I need to check out?

✔️ Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

RETURN/REPLACEMENT

How can I return the order?
✔️We offer a 30-day money back guarantee from the date when the order is delivered. Please contact info@alalae.com
if you want to return the order.
How can I get a replacement if my you received is incorrect or damaged?

✔️ Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.

SUPPORT

How do I contact customer service?
✔️ You can email us at
info@alalae.comor click <CONTACT US> to leave a message and we will get back to you as soon as possible.
What are your customer service hours?

✔️We're available from 10:00 am - 05:00 pm every day.
What's your Privacy Policy?

✔️Your privacy is very important to us. Read our Privacy Policy for more details